Person-Centred Dementia Care
Transforming Care from Routine to Truly Individualised Practice
Person-centred Dementia care
At Age Concern, we partner with residential aged-care services to deliver evidence-based, person-centred dementia care to exceed the NMBA and Aged Care Quality and Safety Commission standards—while respecting the unique needs and preferences of each resident.
We work ‘on the floor’ to support, empower and build the confidence of your staff as they transition to truly personalised care for each resident that minimises the behaviour symptoms of dementia.
Is Your Care Really Person-Centred?
Take a quick self-check — if your routines revolve around tasks instead of people, you may have the philosophy but not yet the practice. Click below to do the test.
Quick Test
Test your organisation for person centre practice (not just a philosophy)
- Documented morning, afternoon and night routines for staff
- Incontinence aids applied about 2100 hours
- Televisions in the main lounge or dining room
- Residents with Sundowner’s or being ‘intrusive’
- Two-hourly turns and ‘major’ rounds about 0100 or 0500 hours
- Shower and or other ‘lists’ and or shower residents alternate days
If you answered “yes” to even one — you may have the philosophy, but not the practice.
Benefits
What Person centred practice offers residents, staff, owners, board
members:
- Aligns with updated ACQSC standards and the NMBA requirements
- Reduced costs relating to staff ‘stress’, injuries
- Maximised time efficiencies
- Care and practices that will stand up to the scrutiny
- Reduced incidents of ‘missed’ care
- Nurses educated to an advanced level
- Contemporary and evidence based care strategies that can be supported
- A centre of excellence based on Government funded research
Results
Results from one organisation with seven (7) facilities evaluated noted after only three (3) months:
- Staff reading the care plans
- A reduction of 44% of daily exposure of staff to potentially injurious behaviour from residents,
- The number of residents displaying these behaviours had also reduced by 50%.
- An average of 92% of staff stated that changes improved outcomes for both residents and staff
- A 25% reduction in behaviour related resident incident reports
- The number of work cover claims has been below average in the post training period
- Less noise and ‘stress’ in each facility (feedback from family and staff)
- Staff feel proud of care
Why Person-Centred Practice Matters
When your team adopts a true person-centred approach, everyone benefits:
For Residents & Families
- Personalised support that respects dignity
- Genuine choice in daily and decisions
- Calmer, more comfortable environments
- Reduced behavioural distress and agitation
- Greater trust and satisfaction from families
- Meaningful connections that nurture wellbeing
- A sense of belonging and emotional security
- Improved daily comfort and quality of life
For Staff & Managers
- Reduced stress, injuries, and missed care incidents
- Clearer documentation aligned to standards
- Increased professional pride and morale
For Organisations
- Demonstrated compliance and audit readiness
- Streamlined workflows and stronger quality outcomes
- Recognition as a leader in contemporary dementia care
Proven Results in Practice
Real change is measurable.
After introducing person-centred dementia care across seven facilities, one organisation saw remarkable improvements:
Category | Pre (22 residents) | Post (28 residents) |
|---|---|---|
Falls | 18 | 11 (48% reduction) |
PRN antipsychotic use | 11 PRN antipsychotics used | 0 PRN antipsychotics used (100% reduction) |
Weight gain/stable | 14/20 (70%) | 17/25 (68% have gained or maintained) |
Responsive behaviours | 35 | 24 (37% reduction) |
SIRS | Built-in rechargeable lithium‑ion battery | Built-in rechargeable lithium‑ion battery |
"The 21-day masterclass has yielded remarkable results for our residents as below. Additionally, the atmosphere within the MSU exudes a profound sense of tranquility and unhurriedness, allowing residents to focus on themselves and engage in purposeful activities, foster friendships, and spend quality time with one another. Staff members have reported that the unit has become easier to work in, and they have gained a better understanding of how to effectively manage certain behaviours. During the 3-week program there were 6 new admissions to the unit! " Chelsea Eldred - Facility Manager, Bupa.
Programs to Fit Your Needs
All programs include the following:
Three Practical Pathways to Build True Person-Centred Practice
Each program is guided by experienced facilitators/consultants and designed to meet your organisation where it is, and helping your team embed sustainable, personalised evidence-based care.
Easy Start
3-Day Program
A practical entry point for services beginning their move to person-centred care.
- One resident is re-assessed and a new care plan is developed step-by-step, inclusive of family support.
- There is a focus on the admission assessments and processes, identifying frequently missed opportunities and requirements as per new ACQSC and NMBA standards.
- There is a focus on documentation to evidence compliance and personalised care.
- Includes the coaching of one (1) registered nurse.
Kick Start
7-Day Program
An intensive version of the Master Class program designed for immediate impact.
- Builds on the Easy Start process, applying changes across morning routines and weekend care with the re-assessment and care plan development of one (1) resident .
- Includes 3-houreducation program for all staff, management and board members, as well family information sessions.
- Designed for rapid replication throughout your facility or organisation.
- Includes the mentoring of two (2) registered nurses.
Master Class
21-Day Program
Comprehensive and extensive mentoring of staff to support the effective integration of person centred assessment and care practices.
- Embeds sustainable culture change and deep clinical understanding.
- Reviews three residents and integrates learning organisation wide.
- Builds leadership capability to extend new practices across multiple facilities.
- Introduce 3-hour education program for all staff, management and board members, as well family information sessions.
The Difference You’ll See
"The 21-day masterclass has yielded remarkable results for our residents as below. Additionally, the atmosphere within the MSU exudes a profound sense of tranquility and unhurriedness, allowing residents to focus on themselves and engage in purposeful activities, foster friendships, and spend quality time with one another.
Staff members have reported that the unit has become easier to work in, and they have gained a better understanding of how to effectively manage certain behaviours. During the 3-week program there were 6 new admissions to the unit! "
Chelsea Eldred - Facility Manager, Bupa.
“We had a significant reduction in falls with the interventions provided by Age Concern Pty Ltd.”
Daniel Robinson - Facility Manager
Ready to Begin?
Let’s discuss how we can tailor a program for your facility.
Whether you’re ready to book, have questions about our programs, or just want to explore how we can help, we’d love to hear from you.
Our team is here to make getting the right education easy, straightforward, and tailored to your needs.
Age Concern Pty Ltd
(ABN 71 006 566 365)
PO Box 118 Ormond VIC 3204
Registered Office
3/91 Station Street, Malvern Victoria 3144
We respect your privacy. Your details will only be used to respond to your enquiry or send you requested information, no spam, ever.