Last updated: October 2025

Age Concern Pty Ltd (ABN 71 006 566 365)

www.ageconcern.com.au

1. Our Commitment to Privacy

Age Concern Pty Ltd (“Age Concern”, “We”, “Us”, “Our”) respects your privacy and is committed to protecting the personal information we collect and hold in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, enrol in a course, or engage our services.

By using our website or services, you consent to this Policy.

2. What Personal Information We Collect

The information that we collect is reasonably necessary to deliver our services and maintain communication with you.

• Your name, contact details, and professional credentials
• Course enrolment details, attendance, assessments, and certificates
• Payment and billing information (when purchasing a course or service)
• Communication preferences, feedback, or correspondence
• Any special requirements you choose to share (e.g., accessibility needs)
• Limited technical data (e.g., browser type, IP address, cookies) to enhance website functionality

3. How We Collect Information

We collect personal information directly from you when you:

• Visit or register on our website www.ageconcern.com.au
• Enrol in or attend a course, workshop, or webinar
• Communicate with us via email, telephone, or web forms
• Subscribe to our newsletter or download materials
• Make payments via credit card, PayPal, EFT, or invoice

In some cases, we may receive information from your employer when enrolling staff on your behalf.

4. How We Use Personal Information

We use your personal information to:

• Deliver, manage, and improve our education and consultancy services
• Provide access to online learning, live sessions, and training materials
• Register participants, track progress, and issue certificates of completion
• Process payments and send receipts or invoices
• Respond to your enquiries and provide customer support
• Send course updates, newsletters, or information about upcoming events (you can opt out at any time)
• Meet legal, accreditation, and regulatory requirements

We will only use your personal information for the purpose for which it was collected or for related purposes that you would reasonably expect.

5. Third-Party Services and Data Processors

To provide our services effectively, we use trusted third-party platforms and providers that support functions such as:

• Learning management systems to host and deliver online courses
• Video conferencing tools for live virtual training sessions
• Email automation systems (autoresponders) to send course access details, reminders, and newsletters
• Secure payment gateways to process credit card and PayPal transactions

These providers may store or process limited personal information (e.g., name, email, payment reference) solely to perform their contracted services.

Some providers may operate or store data outside Australia. Where this occurs, we take reasonable steps to ensure they comply with privacy standards equivalent to the Australian Privacy Principles.

6. Disclosure of Personal Information

We may disclose personal information to:

• Our employees, facilitators, and contractors (bound by confidentiality obligations)
• Third-party service providers as outlined above
• Professional advisors (e.g., accountants, IT or legal support)
• Accreditation, auditing, or regulatory bodies as required by law

We do not sell, rent, or trade your personal information.

7. Payment Security

Payments may be made via credit card, PayPal, EFT, or invoice.

Credit card and PayPal transactions are processed through secure, PCI-compliant payment gateways.

We do not store your full payment details on our servers.

Receipts and transaction records are retained securely for accounting and compliance purposes.

8. Data Storage and Security

We take reasonable steps to safeguard personal information from misuse, loss, unauthorised access, modification, or disclosure.

Data is stored on secure servers and access is restricted to authorised personnel.

While we use modern encryption and security systems, no online system can be guaranteed to be completely secure.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality, performance, and user experience.

Cookies do not personally identify you and can be disabled in your browser settings if preferred.

10. Access and Correction

You may request access to or correction of personal information we hold about you by contacting us in writing.

We may need to verify your identity before releasing information.

If we are unable to grant access or make a correction, we will explain why in accordance with the Privacy Act.

11. How to Contact Us

If you have questions, concerns, or wish to make a complaint about how your personal information has been handled, please contact:

Managing Director

Age Concern Pty Ltd

PO Box 118, Ormond VIC 3204

Telephone: (03) 9576 7844

Email: info@ageconcern.com.au

We will acknowledge and respond to your query in writing.

If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legislation, technology, or our operations.

The latest version will always be published on our website and will take effect immediately upon publication.