Behaviour Support Planning Service
Specialist Behaviour Support Consultations
Practical, personalised solutions for residents with behavioural symptoms—delivered fast, securely, and with compassion.
When challenging behaviours arise, timely and expert support can make all the difference.
Our Behaviour Support Planning Service connects your team directly with dementia-qualified Registered Nurse Consultants through secure video conferencing—so you can access specialist guidance without delay or disruption.
Why Facilities Choose This Service
What Our Clients Say
“It was great that some interventions were easily modified for other residents, — we’re now more proactive!”
— Aged Care Facility, Queensland
"The consultant actually listened to each of the five staff members who attended”
— Aged Care Manager, Victoria
What You’ll Gain
By partnering with our experienced nurse consultants, your team will gain more than just a plan — you’ll build the skills, confidence, and systems needed to deliver calm, consistent, person-centred care every day.
Reduced incidents and improved resident wellbeing through proactive, person-centred interventions.
Documentation and planning that meet compliance and accreditation expectations.
Greater confidence and skill among staff in managing behavioural and psychological symptoms of dementia (BPSD).
Peace of mind knowing your approach is guided by experienced clinical specialists.
Ready to Strengthen Your Behaviour Support Approach?
Or, if you prefer, send us a message to request a call back and we’ll contact you promptly to discuss your needs.
What our Nurses say about Age Concern
Real feedback from aged care professionals and managers who’ve experienced the difference our programs make.
“Thank you for making the dementia course for RN so enriching. I have
learned much and will sure to use the new info with my clients and families. I
am sure to probably share some info with my co-workers too..”
Helena Akrigg
RN BSN CON (C ) CHPCN(C ) MA (Ed)
“Staff feedback was overwhelmingly positive, acknowledgment was given to
the direction and advice given to registered staff by Prue that reminded them of their obligations and maintaining competency and evidence based best practice.”
Mary Anne Edwards
Facility Manager/Director of Nursing Resthaven on Quarry
“Age Concern (have) a longstanding reputation of promoting contemporary
nursing practice for improved care outcomes for elderly people (and the)
relationship with medical and nursing specialists in the field confirmed
positive outcomes including increased knowledge and understanding and practice for all of those involved.”
Lanna Ramsay
State Manager Ozcare
Ready to Begin?
Let’s discuss how we can tailor a program for your facility.
Whether you’re ready to book, have questions about our programs, or just want to explore how we can help, we’d love to hear from you.
Our team is here to make getting the right education easy, straightforward, and tailored to your needs.
Age Concern Pty Ltd
(ABN 71 006 566 365)
PO Box 118 Ormond VIC 3204
Registered Office
3/91 Station Street, Malvern Victoria 3144
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